FAQ

ADCP Main Branch

Abu Dhabi, Al Zahiyah (Tourist Club Area)

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ICAD Branch

Abu Dhabi, Abu Dhabi Business Hub Tower, Block C, Showroom 2

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Al Ain Branch

Al Ain, Al Ain, Post Office, Clock Tower, Adjacent to Noor Islamic Bank

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Al Hili Branch

Al Ain, Al Hili

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Al Dhafra Branch

Al Dafrah, Abu Dhabi

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Sharjah Branch

Sharjah, King Faisal St

Landmark: Crystal Plaza Mall, Mezzanine Office 11, 12
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Our Customer Service Staff are available on +9712 - 406 7444 and will answer all your queries

ADCP Main Branch
08:00 AM - 03:00 PM Monday to Thursday & Saturday
08:00 AM - 12:00 PM on Friday
Closed on Sunday

ICAD Branch
08:00 AM - 03:00 PM Monday to Thursday & Saturday
08:00 AM - 12:00 PM on Friday
Closed on Sunday

Al Ain Branch
08:00 AM - 03:00 PM Monday to Thursday & Saturday
08:00 AM - 12:00 PM on Friday
Closed on Sunday

Al Ain - Al Hili Branch
08:00 AM - 03:00 PM Monday to Thursday
08:00 AM - 12:00 PM on Friday
Closed on Saturday and Sunday

Al Dhafra Branch
08:00 AM - 03:00 PM Monday to Thursday
08:00 AM - 12:00 PM on Friday
Closed on Saturday & Sunday

Sharjah Branch
08:00 AM - 03:00 PM Monday to Thursday & Saturday
08:00 AM - 12:00 PM on Friday
Closed on Sunday

Please visit the branch during working hours. The following documents are required:

New Lease:
  1. Proof of identity:
    • Original passport with valid visa and Emirates ID for expatriates
    • Original passport or Emirates ID for UAE Nationals
  2. If unit is larger than one bedroom, proof that it will be used for family accommodation:
    • Copy of Marriage certificate or original passport of spouse with valid visa.
    • Original passport of spouse if under tenant sponsorship
    • Family Book for UAE Nationals.
  3. Proof of Income: Personal bank statement (3 months) OR copy of salary certificate OR Pay-slip of tenant.
Lease Renewal:
  1. Original Emirates ID and passport copy.
Transfer:
  1. Both parties must be present at ADCP i.e. old and new tenant
  2. Proof of identity for old and new tenant
    • Original passport with valid visa and Emirates ID for expatriates
    • Original passport or Emirates ID for UAE Nationals
  3. Tenancy contract
  4. Passport copy of old tenant
  5. Written request from old tenant requesting to transfer the flat. Letter must also mention the refund process.
  6. If unit is larger than one bedroom, proof that it will be used for family accommodation:
    • Marriage certificate and original passport of spouse with valid visa.
    • Original passport of spouse if under tenant sponsorship.
    • Family Book for UAE Nationals.
  7. ADDC Clearance certificate or Closing Account Certificate.

YES.

All our tenancy contracts are for a period of one year and the tenant can pay with up to four (4) installments.

Note: AED 100 processing fee (subject to VAT) will be charged for every cheque deposited.

For Tawtheeq- Renewal for Residential:
- Original Emirates ID of all Applicants and valid passport copies.

For Tawtheeq- Renewal for Commercial:
- Trade License of the company with valid POA for authorized signatory.
- Original ID of the trade license or the POA holder and valid Passport Copy.

To meet the requirements of Abu Dhabi Municipality (ADM), preregistration on UAE Pass and an active Smart Hub account are required for the issuance of Tawtheeq contract. This is applicable only to properties within the Emirate of Abu Dhabi. For more information, please visit adcp.ae/smarthub

To inquire about commercial units please call our contact center on 02 4067444 or visit any of ADCP branches